Category:
Delivery and return
Delivery and return

Delivery Options

Delivery Method Estimated Delivery Time
Live Poultry (USPS Priority Mail) Delivered within approximately 72 hours of shipment
Merchandise (Standard Delivery) Delivered within 5–7 business days after shipment
Local Pickup Available on scheduled date only (Quakertown, PA & Mason City, IA)
 

Merchandise Returns (Non-Live Items)

  • Returns accepted within 15 days for damaged or defective items only
  • Items must be approved by Customer Service before returning
  • Refund or exchange will be issued upon verification
Non-returnable items:
  • Gift cards

Important Notes

  • Delivery times are estimates and may vary
  • Shipping minimums may apply to ensure animal safety
  • Replacement orders must meet minimum shipping requirements
  • If replacement is not possible, a refund will be issued instead
Shipping Information
Shipping Information

Shipping Schedule (Live Poultry):

  • January–August: Ships 3 days per week
  • September–December: Ships 1–2 days per week

Important Delivery Information:

  • Live poultry is typically held at your local Post Office for pickup
  • Customers must collect orders promptly upon arrival
  • Orders not picked up within 8 hours will void the 48-hour guarantee
  • Uncollected poultry may be rehomed by USPS (no refund or reshipment issued)

Returns Policy

Live Poultry

  • Due to the perishable and biosecure nature of live animals, all poultry sales are final
  • Returns and exchanges are not accepted under any circumstances
Composition and care
Composition and care

48-Hour Livability Guarantee

  • Live poultry is guaranteed for 48 hours after arrival
  • Any losses must be reported within:
    • 48 hours (via phone or email)
    • 6 days from ship date (via website form)
  • Photo evidence may be required
  • Approved claims will receive a refund or credit (not exceeding original purchase price)
Exclusions:
  • Incorrect shipping details provided by customer
  • Failure to pick up order on time
  • Improper care after delivery

Description

The Snowflake Bobwhite is a distinct, rare color mutation of the Mexican Speckled Bobwhite quail, featuring a striking white-and-black speckled plumage that developed naturally from a Tennessee bloodline

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